🟡 Planned Maintenance — Customer Control Panel

Notice to All Customers

We will be carrying out planned maintenance on the 1310 Customer Control Panel during the window detailed above. During this time, the control panel will be taken offline and will be inaccessible.

We apologise for any inconvenience caused. This maintenance is essential infrastructure work and is not possible to reschedule.

What is Affected

🔴 Service Status — Telephone Services

Status: CRITICAL MAINTENANCE
Affected Service: Telephone / VoIP
Date: Thursday, 27 March 2025
Maintenance Window: 18:00 – 06:00 (next day)
Severity: High — Full Service Outage Expected

⚠️ Notice to All Customers

We are writing to advise that telephone services will be unavailable during the maintenance window detailed above.

This is a critical infrastructure maintenance event that has arisen at short notice and is not possible to reschedule. We...

🔵 Scheduled Maintenance — Network Infrastructure

We will be carrying out brief maintenance on our core network routers to add additional RADIUS servers to our infrastructure. This is preparatory work ahead of scheduled maintenance later in the evening.

Customers may experience short intermittent disruptions to their service during this window. We expect this work to be completed within one hour.

We apologise for any inconvenience caused.

Questions? Contact us at help@1310.io or call ...