Microsoft is currently experiencing a global outage affecting Microsoft 365 (Office 365) and other Microsoft services. This is affecting organisations worldwide and is not specific to 1310.

As 1310 uses Microsoft 365 for email, this is currently affecting:

• Emails sent to 1310, including hello@1310.io
• Support tickets raised by email, which may be delayed or not received

Your 1310 broadband service is not affected.

How to contact us

Our ticketing system, customer portal and phone...

We have migrated the hardware to a new location and the services are back online.

We are continuing to monitor, as we couldn’t move one end due to access so the link is not optimal.

We will schedule more maintenance to realign both dishes or move to fibre solution.

Services have remained online since initial remedial works.

A maintenance window will be scheduled to complete the permanent repairs.

Customers will be notified by e-mail when this will take place.