Following on-site diagnostics carried out with a field engineer, an internal hardware failure on our providers local exchange equipment has been confirmed. A replacement device has been sourced and a Field Engineer is currently in transit to site with an ETA of approximately 22:00. We will provide our next update after 23:00.

Apologies for the inconvenience this outage has caused.

We have migrated the hardware to a new location and the services are back online.

We are continuing to monitor, as we couldn’t move one end due to access so the link is not optimal.

We will schedule more maintenance to realign both dishes or move to fibre solution.

Services have remained online since initial remedial works.

A maintenance window will be scheduled to complete the permanent repairs.

Customers will be notified by e-mail when this will take place.