Off-net broadband services down
Major incident
Network Core
Nationwide FTTx
2022-02-21 06:54 GMT
· 1 hour, 40 minutes
Updates
Resolved
February 21, 2022 · 08:34 GMT
The fibre provider believe the fault is now resolved, however we will be monitoring closely.
Investigating
February 21, 2022 · 07:42 GMT
We’ve had confirmation now that this is a problem with the fibre provider at the Farnborough end and they have engineers working on the problem now.
Issue
February 21, 2022 · 07:35 GMT
We have a core fibre problem between Farnborough and London which is impacting our nationwide (not Farnborough or Basingstoke) FTTx services. We are investigating this now.
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