Intermittent connectivity problems
This issue was effectively worked around around 14.00 yesterday and there has been no service impact since then.
Overnight the fibre damage has been repaired and full connectivity has been restored so this issue is now closed.
We have found out this issue is being caused by a major fibre breakage outside of our network area that is impacting multiple providers and so it’s possible we will see ripples from this for a while as other ISPs work around the problems.
Issues are still ongoing, we are continuing to investigate.
We have worked around the problematic provider and services look to returning to normal.
This has been caused by an outage at one of our transit providers local to one of our datacentre locations. We are working around this provider now.
We are having intermittent issues reaching the wider Internet, all customers will currently be seeing pages sometimes not loading or connections dropping.
We are investigating the issue now and will update here within the next 30 minutes.