Thorncombe Street - Services down

Following on-site diagnostics carried out with a field engineer, an internal hardware failure on our providers local exchange equipment has been confirmed. A replacement device has been sourced and a Field Engineer is currently in transit to site with an ETA of approximately 22:00. We will provide our next update after 23:00.

Apologies for the inconvenience this outage has caused.

Our provider has confirmed they are having a service outage in the local telephone exchange which provides this connection.

Their notes are below;

Customers connecting via the Godalming exchange are currently experiencing an outage, we have raised this to the Back-haul supplier to investigate and will provide further information once available.

We have asked for an update, as the current update was posted 5 hours ago.

We have been notified of services at Thorncombe Street including Slades Farm being offline

Our team are investigating.