Email and email support tickets disrupted by global Microsoft 365 outage

Microsoft have confirmed this incident has been resolved.

Microsoft is currently experiencing a global outage affecting Microsoft 365 (Office 365) and other Microsoft services. This is affecting organisations worldwide and is not specific to 1310.

As 1310 uses Microsoft 365 for email, this is currently affecting:

• Emails sent to 1310, including hello@1310.io
• Support tickets raised by email, which may be delayed or not received

Your 1310 broadband service is not affected.

How to contact us

Our ticketing system, customer portal and phone support are all working normally. Until Microsoft restores service, please contact us by:

• Customer portal: raise a ticket at control.1310.io
• Phone: 0333 300 1310

If you have emailed us today and not had a reply, please raise a ticket through the portal or call us rather than sending your email again.

You can follow Microsoft’s progress on the Microsoft service health status page. We will update this page as the situation changes.