Router Service Restart from 2026-11-16 06:00 GMT to 2026-11-16 07:00 GMT

We will be carrying out planned maintenance on our core network infrastructure supporting broadband services delivered over the OFNL network.

This work includes router software upgrades and rebalancing customer connections across our infrastructure to improve network stability, performance and resilience.

Expected Impact
During the maintenance window, customers may experience brief interruptions to their broadband service as PPPoE sessions are restarted and connections are redistributed between routers.
Some customers may experience more than one brief disconnection during this process.

No action is required. Connections will automatically re-establish once the relevant maintenance has been completed. There is no need to restart or reset your router or any other equipment.

Our engineering team will monitor services throughout the maintenance window and work to minimise disruption.

We apologise for any inconvenience and thank you for your patience while we complete these essential upgrades.