Loss Of Service - Overton

We are pleased to report restoration of the primary link.

We are monitoring for stability but are not currently seeing any issues.

This incident will be closed after a period of stability on the primary link.

The primary service remains offline.

Openreach have updated with a new ERT of 17:00 today.

Further updates will be provided by COB.

The primary service remains offline.

Openreach have not yet provided a new ERT.

As such, updates will follow in the morning.

Openreach have confirmed that the incident effect the primary link estimated to be resolved by 17:00.

Customer services are expected to automatically fail back over upon restoration of the primary link.

As such, the next update will follow by COB.

The senior engineers have completed their investigations and identified the issue with the circuit to be with Openreach.

Openreach are actively investigating and looking to restore service as soon as possible.

Unfortunately, no ERT has yet been provided by Openreach.

Updates to follow within 4 hours or upon receipt of further information.

Senior engineers have activated a failover to a backup and are seeing restoration of service.

Services may observe slow performance.

Investigations are underway on the primary link and 1310 will provide an update once these investigations have been completed.

Updates to follow by 11:00 or upon receipt of further information.

1310 are aware of an issue causing loss of service to a number of customers our connected to our Overton POP.

Engineers are actively investigating.

Updates to follow by 11:00 or upon receipt of further information.