Major incident: Edge Routers not announcing

This issue has been resolved.

The senior engineers believe to the issue to now be resolved and are seeing restoration of the final services.

We are monitoring to see if there are any further issues but believe this particular issue to be fixed and to not r-occur moving forward.

A full RFO will be available upon request.

Our engineers continue to work on the affected services and are seeing restoration of some services.

They are continuing to investigate and hope to restore more services shortly.

Engineers have found the routing issue in the network core affecting customers on some suppliers. The team are working on a fix.

We’re aware some customers on certain suppliers may still have no service. We are investigating this urgently.

Our engineers have restored connectivity.

A review of this incident will occur in the coming day(s) and an update will be provided to this ticket with an outcome.

We do not anticipate further event(s) however if they do occur they will also be posted to this ticket.

We are investigating with our NOC team