Planned maintenance: Clare Park – UPS Replacement from 2026-07-14 17:00 BST to 2026-07-14 18:15 BST

The engineer has completed the work and has left the site.

All services are confirmed online and working.

If you are continuing to experience issues, please let our support team know via help@1310.io or 0333 300 1310

All work has been completed and all services are showing online. We will continue to monitor to ensure stability.

The UPS has been installed and all equipment moved to it. Services should start returning but remain at risk.

Power to the rack will shortly be turned off to allow the UPS to be installed. Services will be disrupted.

Our engineer is on site and is preparing for the UPS install. Updates will be posted during the work.

Planned maintenance: Clare Park – UPS Replacement

We will be replacing the failed UPS at Clare Park Farm on 14th July to restore reliance to power cuts.
Maintenance window: 17:00–18:00, Tuesday 14 July 2026

Who is affected:

All customers with connections served from Clare Park, including those at Penn Croft and Wimble Hill.

Services should only be offline for a few minutes of the maintenance window while equipment reboots following the replacement, but are at risk for the whole window.

Your connection will restore automatically once the new UPS is in service.

If you are still experiencing issues after 18:00, please restart your router or CPE before contacting us at help@1310.io.

We will post updates here throughout the window and confirm once all services are restored.