All non-LLU services down
Major incident
Network Core
Nationwide FTTx
2020-12-04 20:58 GMT
·
3 hours
Updates
Monitoring
December 5, 2020 · 00:00 GMT
Service has just come back up, we’re monitoring stability
Monitoring
December 4, 2020 · 21:56 GMT
The network provider has confirmed they do indeed have an issue and are working to resolve it. We’ll update this page when we hear more.
Investigating
December 4, 2020 · 21:45 GMT
We’ve not heard anything from the wholesale network but are continuing to chase them for updates.
Investigating
December 4, 2020 · 21:19 GMT
We’ve raised the issue with the upstream wholesale provider and are waiting to hear back in the next 10 minutes.
Issue
December 4, 2020 · 21:00 GMT
All of our FTTx services outside of Farnborough and Basingstoke have disconnected, early investigation suggests a problem with the wholesale carrier upstream from us.
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