🟡 Planned Maintenance — Customer Control Panel

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Notice to All Customers

We will be carrying out planned maintenance on the 1310 Customer Control Panel during the window detailed above. During this time, the control panel will be taken offline and will be inaccessible.

We apologise for any inconvenience caused. This maintenance is essential infrastructure work and is not possible to reschedule.

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What is Affected

Service	Status
Customer Control Panel	❌ Unavailable
Support Ticket Submission	❌ Unavailable
Account & Billing Information	⚠️ Limited Visibility
Internet / Broadband Services	✅ Unaffected
Telephone Services	❌ Unavailable (other maintenance)

Note: Your broadband, and leased line services will continue to operate normally throughout this maintenance window. Only the control panel and telephony is affected.

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Important — Support Tickets

No support tickets will be logged during this maintenance window.

If you experience a service issue overnight, please hold your request until the control panel is restored at 06:00 on 27 March 2026. For urgent service-affecting faults, please contact us directly:

• 📧 Email: help@1310.io
• 📞 Phone: 0333 300 1310

Our support team will have limited visibility of some client account information whilst maintenance is in progress. If you contact us during this window, our team will do their best to assist you but may not have access to all account details until the work is complete.

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Timeline

Time	Event
18:00 — 26 March	Control panel taken offline, maintenance begins
18:00 – 06:00	Maintenance in progress — no tickets can be logged
06:00 — 27 March	Scheduled restoration of the control panel
Post-06:00	Testing, confirmation, and return to full service

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Updates

This page will be updated as the maintenance progresses. A further update will be posted once the control panel has been fully restored and confirmed operational.

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Contact

• 📧 Email: help@1310.io
• 📞 Phone: 0333 300 1310
• 🌐 Web: www.1310.io

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