Service Outage - Parts of Sherborne St John

Services have been restored as of 10:25 - We are seeing good light levels and customers have all reconnected.

If you are still experiencing problems, please email help@1310.io or call 0333 300 1310.

We apologise for the inconvenience this caused.

Engineers have identified the fault at the War Memorial chamber in Monk Sherborne and are currently enacting a fix, expected return to service by 10:00.

Hello,

We’re sorry to let you know there is a fibre break in the Sherborne St John area which is affecting your connection. This is impacting around ten customers in and around Lavers Lea, Tyfield and Monk Sherborne Road.

Our engineers are scheduled to attend first thing in the morning and will work to restore service as quickly as possible.

An SMS update has been sent to the registered contact number on your account and we will keep you informed as the repair progresses.

Thank you for bearing with us while we get this fixed.