West End - Sherborne St John
Minor incident
Network Core
Basingstoke
2025-05-01 09:22 BST
· 2 hours, 33 minutes
Updates
Resolved
May 1, 2025 · 11:55 BST
Fault resolved. Damage within the fibre network, engineers identified and respliced the affected cables.
Investigating
May 1, 2025 · 11:23 BST
We have identified the issue and engineers are working on resolving now. Expected return to normal service at 13:00
Issue
May 1, 2025 · 09:22 BST
We have received notice that customers in West End Sherborne St John are offline.
We have sent engineers to the area and will provide an update soon.
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