Zen Wholesale Network Outage
Major incident
Network Core
Nationwide FTTx
2023-07-17 14:15 BST
· 1 hour, 16 minutes
Updates
Resolved
July 17, 2023 · 15:31 BST
Incident has been resolved
We are continuing to monitor for any anomalies.
Monitoring
July 17, 2023 · 15:29 BST
This incident has now concluded.
Services provided by the wholesale network have been online and stable for the past 45 minutes.
If you are still not connected or are having issues, please reboot your router to clear any stale sessions and then give us a call for support.
Investigating
July 17, 2023 · 14:20 BST
We are seeing interruption in some connections depending on where it is originated.
We are continuing to troubleshoot. Some sessions are remaining up at this time.
Monitoring
July 17, 2023 · 14:15 BST
We have seen a drop in connections provided over one of our wholesale partners.
We are investigating this issue.
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