Customer connections down
Major incident
Network Core
Nationwide FTTx
2023-07-16 10:14 BST
· 1 hour, 37 minutes
Updates
Resolved
July 16, 2023 · 10:50 BST
The issue is now resolved. This outage was related to an upstream issue with Zen, our 3rd party national broadband provider. Services seem to have resumed working normally.
If you are still having issues, please get in touch with us.
Investigating
July 16, 2023 · 10:00 BST
We have multiple reports from around the country that customers have no connection this morning. We’re investigating now and will update here.
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