Customer connections down

This issues was traced to faulty hardware in Farnborough and has been resolved.

Our engineering team have identified the issue with a core authentication server and are working to restore it’s functionality. We don’t currently have an ETA but are working hard to restore services.

We advise customers who are still online not to restart or reboot their routers.

We’ve lost access to hosts in our datacentre which has impacted all of our systems. We’re working to restore access now.

We have multiple reports from around the country that customers have no connection this morning. We’re investigating now and will update here.